The Cake Story is committed towards timely delivery of Cakes and other mentioned bakery items at the prescribed location. People seeking for the fresh and customized cakes, have to order their requirements in advance so as to fulfill the same. We are presently serving in Gurgaon with shipping charges if minimum order value is 500. we are going to expand our service areas.
We also delivers cakes at Midnight but on chargeable basis.
We do accept the payment in all forms like credit card, debit card, net banking, Paypal etc. Only advance payment is accepted and once we received the payment, a confirmation will be automatically sent to the buyer through mail or message.
Online Cake delivery is possible and successful with the best support services so our representatives are offering timely customer support services. They are ready to listen your suggestions, feedback and making improvements to serve the best in the industry.
Our motive is to serve you what exactly you want without compromising with the taste and with the promising items only. One can get the delicious customized cake wrapped and can surprise & smile the dear ones with the sweet gift. So The Cake Story spread the happiness in form of sweets and motivate the people to write their own sweet stories.
Give us a chance to cater for your family, relatives, guests, employees and participants with the exclusive and delicious cakes and related bakery items at the best conditions.Cancellation & Return Policy
Customer has choice to cancel order within 10 minutes of placing the order. We currently do not allow cancellations of orders beyond 10 minutes as we start preparation process after 10 minutes of receiving any order and all our products are made to order. However, we try our best to accommodate cancellation requests if they are fairly ahead of the delivery time, We reserve the right to cancel in such cases. Please reach out to our customer care in such cases
In case of a refund, you will be notified upon successful initiation of the refund via phone or e-mail and the money will be credited to you within the next 7 working days. If all or part of a product is defective, we will refund you an amount equivalent to the value of the defective item including any applicable delivery charges . We will usually refund any money received from you using the same method originally used by you to pay for your purchase.Delivery Policy
Your order will be fulfilled by the delivery date set out in the confirmation.
Each box is carefully packaged to stay fresh and will be dispatched as per delivery date confirmed by you, upon confirmation of payment made. However, We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control (unforeseeable events).
An unforeseeable event includes any act, nonhappening, omission or accident beyond our reasonable control
Our performance under any contract is deemed to be suspended for the period that the unforeseeable event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the unforeseeable event to a close or to find a solution by which our obligations under the contract may be performed despite any such event.